Unresolved issue with Solicitor & Firm unit

Just wanted to follow up on my complaint regarding Solicitor & Firm. I haven't heard anything back yet, and the specialty food item I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Solicitor & Firm, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-E4191D61) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Walker Director of Customer Success Solicitor & Firm