Poor customer service experience with Design Partners
Complaint Details
I am writing regarding order #ORD-6572-RFZ-9725 placed with Design Partners on May 17, 2025. I paid $618.24 for warranty package, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Crawford S. and other representatives have not been helpful in resolving this matter. I expect Design Partners to take responsibility and remove the unauthorized charges.
Comments (2)
Laverne Koss
May 23, 2025 05:52Thank you for your response, but I'm still not satisfied with the resolution offered. The $97.23 refund only covers part of what I paid for the maintenance contract, and I've had to spend additional money to fix the issues caused.
Henrik Fritsch
May 23, 2025 05:38ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Design Partners of this issue through multiple channels. They have acknowledged receipt of this complaint on May 2, 2025 and have assigned it reference number REF-827A9E87 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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