Misleading product description on True Outlet website
Complaint Details
I ordered furniture from True Outlet's website on March 16, 2025 (order #ORD-9402-GMW-4930). When the package arrived, experienced long delays. I immediately contacted customer service and spoke with Charlotte S. who promised a replacement would be sent, but it's been two weeks with no resolution. I am asking True Outlet to make this right by deliver the missing items.
Comments (2)
Ferne Gerlach
May 03, 2025 05:42Thank you for your response, but I'm still not satisfied with the resolution offered. The $243.65 refund only covers part of what I paid for the extended warranty, and I've had to spend additional money to fix the issues caused.
Francisco Marco
May 22, 2025 06:10ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified True Outlet of this issue through multiple channels. They have acknowledged receipt of this complaint on May 12, 2025 and have assigned it reference number REF-425F116B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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