Poor quality clothing item from True Outlet
Complaint Details
I ordered luggage from True Outlet's website on January 4, 2025 (order #ORD-5952-MTQ-4809). When the package arrived, found foreign objects in the product. I immediately contacted customer service and spoke with Milo W. who promised a replacement would be sent, but it's been two weeks with no resolution. I hope True Outlet will address this issue by provide the promised service.
Comments (2)
Magdalen Breitenberg
May 04, 2025 05:50I'm updating my complaint because True Outlet finally contacted me today. They've offered to replace the jacket, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Francisco Marco
May 24, 2025 06:10ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding True Outlet's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at True Outlet and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"