Online order cancellation issues with True Supply Enterprises
Complaint Details
I ordered shoes from True Supply Enterprises's website on January 1, 2025 (order #ORD-2602-KPH-1796). When the package arrived, received the wrong item. I immediately contacted customer service and spoke with Billie F. who promised a replacement would be sent, but it's been two weeks with no resolution. I am requesting that True Supply Enterprises replace the defective product as soon as possible.
Comments (1)
Timmy Legros
May 04, 2025 05:18It's now been 3 days since my initial complaint, and True Supply Enterprises still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"