Poor quality luggage from True Supply Enterprises
Complaint Details
I placed an order with True Supply Enterprises on December 26, 2024 for several items including bedding set (order #ORD-4491-JRJ-4876). The order was charged to my account ($871.45), but had allergic reaction not warned about. I've contacted customer service multiple times and spoken with Laverne O., but they've been unable to locate my order or issue a refund. I hope True Supply Enterprises will address this issue by replace the defective product.
Comments (2)
Kyler Davis
May 19, 2025 05:40Thank you for your response, but I'm still not satisfied with the resolution offered. The $379.58 refund only covers part of what I paid for the premium account, and I've had to spend additional money to fix the issues caused.
Admin User (Original)
May 20, 2025 05:26ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified True Supply Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on May 18, 2025 and have assigned it reference number REF-4CCEA316 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"