Recurring had my personal information compromised with United-Development accessory

I appreciate United-Development reaching out, but the solution provided doesn't address my original concern. The replacement athletic shoes has the same defect as the original one I complained about.

Dear customer, On behalf of United-Development, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-329D1EA6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Clark Director of Customer Success United-Development