Hidden fees discovered from Properties Management

I appreciate Properties Management reaching out, but the solution provided doesn't address my original concern. The replacement vacuum cleaner has the same defect as the original one I complained about.

Dear customer, On behalf of Properties Management, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-FF1E68E7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Thompson Support Team Lead Properties Management