Unresolved issue with Properties Management service plan
Complaint Details
I am writing regarding order #ORD-1502-LGO-0326 placed with Properties Management on January 6, 2025. I paid $500.13 for subscription, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Abby F. and other representatives have not been helpful in resolving this matter. I would like Properties Management to honor the warranty.
Comments (2)
Ophelia Hoppe
May 13, 2025 05:12I'm adding this comment to provide additional information. The kitchen knife set from Properties Management not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Admin User
May 13, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at Properties Management take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-76D0BACA). One of our specialists from our Customer Service will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Johnson Support Team Lead Properties Management Customer Relations
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