Elite Alliance provided defective equipment

I appreciate Elite Alliance reaching out, but the solution provided doesn't address my original concern. The replacement furniture set has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Alliance take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-C1722A79). One of our specialists from our Resolution Center will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James White Customer Advocacy Manager Elite Alliance Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Elite Alliance's air purifier and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Elite Alliance and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team