Poor customer service experience with Elite Alliance

Just wanted to follow up on my complaint regarding Elite Alliance. I haven't heard anything back yet, and the blender I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the blender you purchased on May 8, 2025. At Elite Alliance, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $18.31 2. A replacement blender with an extended warranty 3. A store credit of $18.31 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-210192AB. We value your business and hope to restore your confidence in our company. Best regards, Casey Hall Service Excellence Manager Elite Alliance