Poor customer service experience with Dynamic Structures & Sons
Complaint Details
I want to report a serious concern with Dynamic Structures & Sons's subscription that I purchased on February 6, 2025 from your West Reyna, South Dakota store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Alessandro S., but my issue remains unresolved. I am requesting that Dynamic Structures & Sons honor the advertised price as soon as possible.
Comments (2)
Garrison Schiller
May 19, 2025 06:09It's now been 2 days since my initial complaint, and Dynamic Structures & Sons still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.
Admin User
May 23, 2025 05:34ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Dynamic Structures & Sons's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Dynamic Structures & Sons and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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