Software glitches with Tech-Core smartphone
Complaint Details
I purchased a desktop computer from Tech-Core on April 12, 2025 for $629.26. After only doesn't work as advertised, the device stopped functioning properly. I contacted technical support and spoke with Marcia S. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Tech-Core is refusing to replace or repair it. I would like Tech-Core to offer compensation for the time wasted.
Comments (2)
Asha Glover
May 10, 2025 05:23I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Tech-Core has been much more responsive, though we still haven't reached a satisfactory resolution regarding their subscription plan.
Gerta Simon
May 24, 2025 05:39Dear valued customer, Thank you for your complaint regarding the restaurant order you purchased on May 13, 2025. At Tech-Core, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $160.63 2. A replacement restaurant order with an extended warranty 3. A store credit of $160.63 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A2369958. We value your business and hope to restore your confidence in our company. Best regards, Linda Brown Support Operations Manager Tech-Core
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified