Golden Retreat & International failed to honor their commitment
Complaint Details
I am writing regarding order #ORD-6901-VAQ-1089 placed with Golden Retreat & International on January 1, 2025. I paid $478.86 for accessory, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Emma H. and other representatives have not been helpful in resolving this matter. I expect Golden Retreat & International to take responsibility and upgrade my service at no additional cost.
Comments (1)
Bessie Ankunding
May 26, 2025 06:08I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Golden Retreat & International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"