Refund refused by Golden Retreat & International
Complaint Details
I have been a loyal customer of Golden Retreat & International for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-2051-XRP-3639) on December 11, 2024, and have encountered was damaged upon delivery. Despite multiple calls to customer service, no one has been able to help me. I am requesting that Golden Retreat & International update their return policy as soon as possible.
Comments (2)
Maynard Kuhlman
May 02, 2025 05:21After my initial complaint, Golden Retreat & International contacted me to troubleshoot the winter coat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Francisco Marco
May 23, 2025 06:02ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Golden Retreat & International of this issue through multiple channels. They have acknowledged receipt of this complaint on May 16, 2025 and have assigned it reference number REF-FEAA5178 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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