Account problems with Reliable Works & Sons

I want to acknowledge that Reliable Works & Sons has attempted to resolve this issue. However, the solution they're offering (a $54.37 store credit) isn't adequate considering I paid $54.37 for a organic produce box that never worked properly.

Dear customer, On behalf of Reliable Works & Sons, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-56786BBE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Hernandez Customer Service Director Reliable Works & Sons