Billing dispute with Reliable Works & Sons

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Reliable Works & Sons has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at Reliable Works & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $310.77 Please contact our dedicated resolution team at support@Reliable Works & Sons.com with your preferred delivery date and time, referencing case number REF-0AC6BB01. We truly value your business and appreciate the opportunity to make this right. Best regards, David Thompson Customer Service Director Reliable Works & Sons