Refund refused by Tech & Alliance

I've received an email from Joseph Thompson at Tech & Alliance offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The television was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Tech & Alliance are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $259.74 Please contact our dedicated resolution team at support@Tech & Alliance.com with your preferred delivery date and time, referencing case number REF-F00E1DF0. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Thompson Consumer Affairs Director Tech & Alliance

ComplaintNest Administrator Note: We have reviewed this complaint against Tech & Alliance and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the television. ComplaintNest Support Team