ATM malfunction at First & Services Inc. resulted in lost funds
Complaint Details
I discovered unauthorized charges totaling $209.78 on my First & Services Inc. account on January 27, 2025. I immediately reported this to your fraud department and spoke with Lavina C. who opened case #ORD-7144-WBA-2030. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I hope First & Services Inc. will address this issue by stop their deceptive business practices.
Comments (2)
Janis Welch
Apr 26, 2025 05:44I want to acknowledge that First & Services Inc. has attempted to resolve this issue. However, the solution they're offering (a $154.32 store credit) isn't adequate considering I paid $154.32 for a smartphone that never worked properly.
Jaime Perales
May 26, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at First & Services Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-9D12D071). One of our specialists from our Executive Customer Care will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Garcia Support Team Lead First & Services Inc. Customer Relations
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