Billing dispute with The Classic Oasis Ltd.

Thank you for your response, but I'm still not satisfied with the resolution offered. The $126.33 refund only covers part of what I paid for the repair service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on May 7, 2025. At The Classic Oasis Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $30.27 2. A replacement winter coat with an extended warranty 3. A store credit of $30.27 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-ADE1D98C. We value your business and hope to restore your confidence in our company. Best regards, Patricia Hernandez Client Satisfaction Manager The Classic Oasis Ltd.

ComplaintNest Administrator Alert: We have noticed that The Classic Oasis Ltd. has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team