Oasis Hospitality provided defective package

After my initial complaint, Oasis Hospitality contacted me to troubleshoot the winter coat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Oasis Hospitality are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $93.74 Please contact our dedicated resolution team at support@Oasis Hospitality.com with your preferred delivery date and time, referencing case number REF-7274A60C. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Miller Executive Customer Care Director Oasis Hospitality