Warranty claim denied by Design Company Tangerang
Complaint Details
On March 11, 2025, I signed up for Design Company Tangerang's subscription service at their Lake Roberta, Louisiana location. I was told that the service would include device, but after paying $438.25, I discovered this wasn't the case. When I called to resolve this, Yazmin M. was unhelpful and refused to address my concerns. I hope Design Company Tangerang will address this issue by deliver the missing items.
Comments (2)
Gaylord Gusikowski
May 06, 2025 05:46I've received an email from Linda Williams at Design Company Tangerang offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal kit was clearly defective from the start.
Montana Yundt
May 24, 2025 05:17Dear customer, On behalf of Design Company Tangerang, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-1CF2BDE2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Lewis Client Support Executive Design Company Tangerang
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"