Hidden fees discovered in Prosperity & Services statement

I've received an email from Jessica Miller at Prosperity & Services offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The camera was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Prosperity & Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $119.53 Please contact our dedicated resolution team at support@Prosperity & Services.com with your preferred delivery date and time, referencing case number REF-DD111A74. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Lewis Technical Support Director Prosperity & Services

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prosperity & Services of this issue through multiple channels. They have acknowledged receipt of this complaint on March 30, 2025 and have assigned it reference number REF-DD111A74 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team