Palace at Comfort refused to address received conflicting information from representatives

I appreciate Palace at Comfort reaching out, but the solution provided doesn't address my original concern. The replacement sweater has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at Palace at Comfort are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $81.74 Please contact our dedicated resolution team at support@Palace at Comfort.com with your preferred delivery date and time, referencing case number REF-749CF0D4. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Johnson Customer Experience Director Palace at Comfort