Overcharged by Palace at Comfort for premium support
Complaint Details
On December 18, 2024, I signed up for Palace at Comfort's premium support at their South Wade, South Dakota location. I was told that the service would include service plan, but after paying $279.19, I discovered this wasn't the case. When I called to resolve this, Darrick J. was unhelpful and refused to address my concerns. I am requesting that Palace at Comfort extend my warranty period as soon as possible.
Comments (2)
Lukas Cummings
May 07, 2025 05:47I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Palace at Comfort. Can someone please provide an update?
Claudine Navarro
May 24, 2025 06:00Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 3, 2025. At Palace at Comfort, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $452.27 2. A replacement sweater with an extended warranty 3. A store credit of $452.27 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A869DD91. We value your business and hope to restore your confidence in our company. Best regards, Jessica Hernandez Resolution Center Manager Palace at Comfort
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