Steel-Assembly refused to address arrived significantly late
Complaint Details
I want to report a serious concern with Steel-Assembly's product that I purchased on March 27, 2025 from your Lake Zacheryton, Ohio store. The product has had allergic reaction not warned about despite being advertised as high quality. I've contacted customer service three times and spoken to Rashawn M., but my issue remains unresolved. I would like Steel-Assembly to update their return policy.
Comments (2)
Jessie Rau
May 24, 2025 05:21I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Steel-Assembly. Can someone please provide an update?
Admin User (Original)
May 14, 2025 05:52Dear valued customer, Thank you for bringing this matter to our attention. We at Steel-Assembly take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-9B82909C). One of our specialists from our Client Relations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth King Customer Advocacy Manager Steel-Assembly Customer Relations
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