Unresolved issue with The Silver Oasis accessory
Complaint Details
I am writing regarding order #ORD-1038-TXC-0863 placed with The Silver Oasis on February 24, 2025. I paid $960.18 for warranty package, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Moshe L. and other representatives have not been helpful in resolving this matter. I would like The Silver Oasis to waive the cancellation fees.
Comments (2)
Vada O'Conner
Apr 29, 2025 05:19Thank you for your response, but I'm still not satisfied with the resolution offered. The $444.10 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.
Jennie Brown
May 24, 2025 05:49Dear valued customer, Thank you for bringing this matter to our attention. We at The Silver Oasis take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-F0682320). One of our specialists from our Quality Assurance will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Thomas Resolution Specialist The Silver Oasis Customer Relations
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