Refund refused by Expert Properties Contractors Bristol

Thank you for your response, but I'm still not satisfied with the resolution offered. The $267.51 refund only covers part of what I paid for the premium membership, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Expert Properties Contractors Bristol are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $391.88 Please contact our dedicated resolution team at support@Expert Properties Contractors Bristol.com with your preferred delivery date and time, referencing case number REF-B7A84864. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Lee Consumer Affairs Director Expert Properties Contractors Bristol

ComplaintNest Administrator Alert: We have noticed that Expert Properties Contractors Bristol has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team