Incorrect credit reporting by Bank Holdings

Just wanted to follow up on my complaint regarding Bank Holdings. I haven't heard anything back yet, and the tablet I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on May 12, 2025. At Bank Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $109.36 2. A replacement camera with an extended warranty 3. A store credit of $109.36 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-EBE4BAB9. We value your business and hope to restore your confidence in our company. Best regards, Thomas Thomas Client Satisfaction Manager Bank Holdings

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Bank Holdings's laptop and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Bank Holdings and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team