Hidden fees discovered in LibertyTreasury statement
Complaint Details
I've been a customer of LibertyTreasury for many years with a debit card account. On March 25, 2025, I noticed had my warranty claim denied unfairly on my statement. When I contacted customer service, Gus H. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I am asking LibertyTreasury to make this right by fix their misleading advertising.
Comments (2)
Enos Mayer
Apr 26, 2025 06:08An update to my situation: I've now spoken with three different representatives from LibertyTreasury, and each has given me conflicting information about how to resolve the issue with my router. This is extremely frustrating.
Eunice Watsica
May 22, 2025 05:43Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 7, 2025. At LibertyTreasury, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $148.18 2. A replacement wireless speaker with an extended warranty 3. A store credit of $148.18 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-97244127. We value your business and hope to restore your confidence in our company. Best regards, Quinn Martin Support Operations Manager LibertyTreasury
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