Unauthorized charges from Money International Enterprises
Complaint Details
I discovered unauthorized charges totaling $841.43 on my Money International Enterprises account on April 29, 2025. I immediately reported this to your fraud department and spoke with Dejuan H. who opened case #ORD-4909-QOL-1437. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I would like Money International Enterprises to honor the advertised price.
Comments (2)
Jackson Krajcik
May 17, 2025 05:54I appreciate Money International Enterprises reaching out, but the solution provided doesn't address my original concern. The replacement smartwatch has the same defect as the original one I complained about.
Margarita Kuhn
May 12, 2025 05:35Dear customer, On behalf of Money International Enterprises, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-F5B2AA92) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Jackson Client Experience Manager Money International Enterprises
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"