Mega Factories Inc failed to honor their commitment

I've received an email from Taylor Moore at Mega Factories Inc offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Mega Factories Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $14.53 Please contact our dedicated resolution team at support@Mega Factories Inc.com with your preferred delivery date and time, referencing case number REF-DDA8D870. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Hernandez Customer Retention Director Mega Factories Inc