Mega Factories Inc failed to honor their commitment
Complaint Details
I purchased a unit from Mega Factories Inc on May 7, 2025. Shortly after using it, I experienced found foreign objects in the product. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Lucas N. who promised to escalate my case, but I've heard nothing since. I would like Mega Factories Inc to upgrade my service at no additional cost.
Comments (2)
Shakira Walsh
May 18, 2025 05:24I'm adding this comment to provide additional information. The gaming console from Mega Factories Inc not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Eunice Watsica
May 23, 2025 05:41Dear valued customer, Thank you for bringing this matter to our attention. We at Mega Factories Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-250F1D53). One of our specialists from our Support Operations will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Jackson Brand Representative Mega Factories Inc Customer Relations
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