Investment misrepresentation by Trust & Partners advisor
Complaint Details
I've been a customer of Trust & Partners for many years with a savings plan account. On April 13, 2025, I noticed had repeated billing errors on my statement. When I contacted customer service, Arely K. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I expect Trust & Partners to take responsibility and upgrade my service at no additional cost.
Comments (2)
Ashlee Ledner
Apr 28, 2025 05:57I'm adding this comment to provide additional information. The smartwatch from Trust & Partners not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Bernard Arnaud
May 16, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Trust & Partners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-44089D5F). One of our specialists from our Quality Assurance will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Moore Client Relations Manager Trust & Partners Customer Relations
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