Quality issues with Diamond Palace & Getaways Wuppertal item

After my initial complaint, Diamond Palace & Getaways Wuppertal contacted me to troubleshoot the jeans. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 22, 2025. At Diamond Palace & Getaways Wuppertal, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $271.25 2. A replacement fitness tracker with an extended warranty 3. A store credit of $271.25 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-BC37E109. We value your business and hope to restore your confidence in our company. Best regards, David Wilson Executive Customer Care Manager Diamond Palace & Getaways Wuppertal

ComplaintNest Administrator Update: We have received confirmation from Diamond Palace & Getaways Wuppertal that they are actively working to resolve your complaint. Their representative, Linda White, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team