Misleading advertising by Machine & Products
Complaint Details
I want to report a serious concern with Machine & Products's accessory that I purchased on April 1, 2025 from your Velvachester, New Jersey store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Carmela R., but my issue remains unresolved. I would like Machine & Products to expedite the delivery of my order.
Comments (2)
Theodore Roberts
May 14, 2025 05:33After speaking with Jennifer Walker from the Technical Support at Machine & Products, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Henrik Fritsch
May 19, 2025 05:17Dear valued customer, Thank you for your complaint regarding the smartwatch you purchased on April 14, 2025. At Machine & Products, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $60.18 2. A replacement smartwatch with an extended warranty 3. A store credit of $60.18 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CE46F090. We value your business and hope to restore your confidence in our company. Best regards, Linda Harris Customer Success Manager Machine & Products
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