Unsatisfactory resolution from Dynamic Machine Enterprises
Complaint Details
I purchased a equipment from Dynamic Machine Enterprises on April 14, 2025. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Lesly O. who promised to escalate my case, but I've heard nothing since. I hope Dynamic Machine Enterprises will address this issue by replace the defective product.
Comments (1)
Beverly Hand
May 04, 2025 05:13After my initial complaint, Dynamic Machine Enterprises contacted me to troubleshoot the headphones. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"