Billing dispute with Dynamic Machine Enterprises

I'm updating my complaint because Dynamic Machine Enterprises finally contacted me today. They've offered to replace the smartphone, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Dynamic Machine Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $464.34 Please contact our dedicated resolution team at support@Dynamic Machine Enterprises.com with your preferred delivery date and time, referencing case number REF-5E632913. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Williams Customer Experience Director Dynamic Machine Enterprises

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Dynamic Machine Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on April 17, 2025 and have assigned it reference number REF-5E632913 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team