Hotel International Hanover refused to address discovered hidden fees

I wanted to update this complaint to mention that a representative from Hotel International Hanover called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Hotel International Hanover take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-764F9642). One of our specialists from our Support Operations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Taylor Resolution Specialist Hotel International Hanover Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Hotel International Hanover and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team