Overcharged by Lodge at Premium for customer service
Complaint Details
I am writing regarding order #ORD-7028-TXT-0443 placed with Lodge at Premium on January 15, 2025. I paid $293.2 for device, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Zelma H. and other representatives have not been helpful in resolving this matter. I am asking Lodge at Premium to make this right by offer compensation for the time wasted.
Comments (2)
Sydni Pagac
May 25, 2025 05:44The situation with Lodge at Premium has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-F16BA6F0 multiple times.
Eunice Watsica
May 26, 2025 06:07Dear valued customer, Thank you for your complaint regarding the handbag you purchased on May 14, 2025. At Lodge at Premium, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $147.25 2. A replacement handbag with an extended warranty 3. A store credit of $147.25 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-F16BA6F0. We value your business and hope to restore your confidence in our company. Best regards, Jordan Martin Technical Support Manager Lodge at Premium
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