Warranty claim denied by Factories Engineering Ltd.
Complaint Details
I'm writing to complain about the maintenance plan I received from Factories Engineering Ltd.. After paying $412.66 for subscription, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Enola M., but have not received a satisfactory resolution. I hope Factories Engineering Ltd. will address this issue by cancel my account without penalty.
Comments (2)
Daisha Rath
May 02, 2025 05:48I'm adding this comment to provide additional information. The wireless speaker from Factories Engineering Ltd. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Admin User (Original)
May 25, 2025 05:28Dear valued customer, Thank you for bringing this matter to our attention. We at Factories Engineering Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-E97A4F04). One of our specialists from our Customer Success will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Anderson Customer Experience Specialist Factories Engineering Ltd. Customer Relations
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