Golden Suites & Resorts provided defective package
Complaint Details
I have been a loyal customer of Golden Suites & Resorts for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-1746-KUN-2546) on January 31, 2025, and have encountered was charged incorrectly. Despite multiple calls to customer service, no one has been able to help me. I hope Golden Suites & Resorts will address this issue by ensure this doesn't happen to other customers.
Comments (2)
Candelario Block
May 17, 2025 05:32I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Golden Suites & Resorts. Can someone please provide an update?
Gabriela Pietsch
May 26, 2025 05:30Dear valued customer, Thank you for bringing this matter to our attention. We at Golden Suites & Resorts take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-0D5A4A5A). One of our specialists from our Product Support will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Young Customer Satisfaction Coordinator Golden Suites & Resorts Customer Relations
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