False promises made by Golden Suites & Resorts representative
Complaint Details
I am writing regarding order #ORD-1858-APA-8184 placed with Golden Suites & Resorts on May 6, 2025. I paid $593.43 for warranty package, but when it arrived, I discovered had my personal information compromised. I've made numerous attempts to contact customer service, but Allen S. and other representatives have not been helpful in resolving this matter. I expect Golden Suites & Resorts to take responsibility and issue a formal apology.
Comments (2)
Clifford Kovacek
Apr 27, 2025 05:13I've received an email from Elizabeth Thomas at Golden Suites & Resorts offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jeans was clearly defective from the start.
Jaime Perales
May 12, 2025 06:02Dear valued customer, Thank you for bringing this matter to our attention. We at Golden Suites & Resorts take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-5BA91A75). One of our specialists from our Customer Success will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Thomas Customer Experience Specialist Golden Suites & Resorts Customer Relations
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