Security concern with Mansion at Cozy service
Complaint Details
On February 13, 2025, I signed up for Mansion at Cozy's customer service at their Gulgowskihaven, Montana location. I was told that the service would include package, but after paying $739.12, I discovered this wasn't the case. When I called to resolve this, Nikko Y. was unhelpful and refused to address my concerns. I am requesting that Mansion at Cozy correct my personal information as soon as possible.
Comments (2)
Neha Abshire
Apr 29, 2025 05:11It's now been 12 days since my initial complaint, and Mansion at Cozy still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.
Jedidiah Becker
May 24, 2025 06:08Dear customer, On behalf of Mansion at Cozy, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-E7A8F1D8) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Moore Senior Customer Representative Mansion at Cozy
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Status updateStatus changed to "Resolved"