Delayed delivery from Solid Renovations & Sons Shenzhen

It's now been 10 days since my initial complaint, and Solid Renovations & Sons Shenzhen still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their training session.

Dear valued customer, Thank you for bringing this matter to our attention. We at Solid Renovations & Sons Shenzhen take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-F5BF0BA0). One of our specialists from our Executive Customer Care will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Taylor Support Team Lead Solid Renovations & Sons Shenzhen Customer Relations