Misleading advertising by The Grand Inn Ltd.
Complaint Details
I am writing regarding order #ORD-7607-WBE-7808 placed with The Grand Inn Ltd. on April 18, 2025. I paid $609.29 for warranty package, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Josephine F. and other representatives have not been helpful in resolving this matter. I am asking The Grand Inn Ltd. to make this right by stop their deceptive business practices.
Comments (2)
Berniece Williamson
May 15, 2025 05:47I want to acknowledge that The Grand Inn Ltd. has attempted to resolve this issue. However, the solution they're offering (a $442.54 store credit) isn't adequate considering I paid $442.54 for a athletic shoes that never worked properly.
Francisco Marco
May 25, 2025 06:10ComplaintNest Administrator Update: We have received confirmation from The Grand Inn Ltd. that they are actively working to resolve your complaint. Their representative, Casey Thompson, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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