Misleading advertising by Quality Industries
Complaint Details
I am writing regarding order #ORD-3325-BVG-6114 placed with Quality Industries on March 5, 2025. I paid $252.55 for warranty package, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Dalton T. and other representatives have not been helpful in resolving this matter. I am asking Quality Industries to make this right by provide the promised service.
Comments (2)
Leonora Bergnaum
May 01, 2025 06:07An update to my situation: I've now spoken with three different representatives from Quality Industries, and each has given me conflicting information about how to resolve the issue with my smartwatch. This is extremely frustrating.
Margarita Kuhn
May 20, 2025 05:18Dear valued customer, Thank you for your complaint regarding the television you purchased on March 28, 2025. At Quality Industries, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $245.95 2. A replacement television with an extended warranty 3. A store credit of $245.95 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6FFAD86B. We value your business and hope to restore your confidence in our company. Best regards, Sarah Clark Resolution Center Manager Quality Industries
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Status updateStatus changed to "Resolved"