ATM malfunction at Fund of Prime Corp. resulted in lost funds

I've received an email from Elizabeth Robinson at Fund of Prime Corp. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smartwatch was clearly defective from the start.

Dear customer, On behalf of Fund of Prime Corp., I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-130214D3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Garcia Brand Representative Fund of Prime Corp.

ComplaintNest Administrator Update: We have received confirmation from Fund of Prime Corp. that they are actively working to resolve your complaint. Their representative, Peyton Jones, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team