Warranty claim denied by The Premium Oasis Ltd.

I appreciate The Premium Oasis Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement t-shirt has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at The Premium Oasis Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $295.45 Please contact our dedicated resolution team at support@The Premium Oasis Ltd..com with your preferred delivery date and time, referencing case number REF-177DA570. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Thompson Consumer Affairs Director The Premium Oasis Ltd.