Poor customer service experience with Classic Palace Ltd.
Complaint Details
I have been a loyal customer of Classic Palace Ltd. for several years. However, my recent experience has been extremely disappointing. I ordered accessory (order #ORD-5078-WHT-7178) on January 16, 2025, and have encountered discovered hidden fees. Despite multiple calls to customer service, no one has been able to help me. I am asking Classic Palace Ltd. to make this right by provide the documentation I requested.
Comments (2)
Shannon Hermann
May 10, 2025 05:47Just wanted to follow up on my complaint regarding Classic Palace Ltd.. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 17, 2025 05:57Dear valued customer, Thank you for bringing this matter to our attention. We at Classic Palace Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-459AD054). One of our specialists from our Client Relations will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Young Client Support Executive Classic Palace Ltd. Customer Relations
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